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ROCKWOOD CLINIC LAUNCHES "RESERVATIONS" FOR URGENT CARE VISITS

Reserve your spot before you even arrive

You can now skip the wait when you go to a Rockwood Urgent Care Center.  Rockwood Clinic offers a way for patients to hold their place in line at any one of their six urgent care locations by going online to pre-select a location and choose a convenient time.

"We're giving patients a way to manage their waiting experience," said, Michael Patmas, M.D., CEO, Rockwood Clinic.  "It's like reserving your spot in line.  Using a smart phone or any web-enabled device you can go to RockwoodClinic.com/UrgentCare and sign in for the time you want, at the location that is most convenient.  It allows you to wait comfortably at home, in the car or in a coffee shop, instead of in the waiting room."

Patients choose if they want confirmation and wait time reminders by text, email or phone call. Once the patient arrives, they check in at a kiosk. They also can view a display board that shows where they are in the queue.

"This is one of Rockwood Health System's recent initiatives to make access to care more convenient for patients," said Monica Blykowski-May, M.D., Chair of the Rockwood Board of Directors. "For example, it's really helpful for patients who may need to arrange for someone to watch their children, who've had an unexpected injury on the weekend, or who are navigating rush hour traffic. It gives people a little bit of control over their time," comments Dr. Blykowski-May

"Our new reservation initiative is designed to further improve the experience for patients," said Patmas "Not only does it help us get ready for the patient's arrival, but it gives the patients reasonable expectations walking in the door. It helps us provide patients with an experience different from other urgent cares in the area."

Blykowski-May adds, "This service is for non-life-threatening emergencies only. If you are experiencing chest pains, signs of a stroke, or other life-threatening emergency, immediately dial 911 or go to the nearest emergency department, safely, as soon as possible."

Rockwood has the largest network of Urgent Care Centers in the greater Spokane area with six convenient locations:

  • Argonne
  • Downtown
  • Liberty Lake
  • North
  • South Hill
  • Valley

Each location has lab and imaging services, with the Downtown and Valley sites offering advanced imaging capabilities including CT, MRI and ultrasound. IV therapy is also available at the Downtown, Valley and North locations.

How It Works

When you need urgent care, visit RockwoodClinic.com/UrgentCare. You can view current wait times at our six locations, and check-in online.  Just answer a few easy questions, pick the location and time that works best for you, and that Rockwood Urgent Care will save your spot.  We'll even send you a text when it's time to show up - or if it's more convenient, we'll call or send an email.

 

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