Rockwood Health System is introducing a faster and easier way to
see a doctor for non-emergency health conditions. The
innovative service, called VirtualHealthNow, lets patients video
visit with a doctor, anytime, anywhere via a mobile device,
computer or tablet.
The online service can be accessed from a free app called
VirtualHealthNow downloaded from Google Play or the App Store, or
on the web at RockwoodHealthSystem.com.
"VirtualHealthNow gives patients from all over Spokane and the
surrounding communities more access to quick, convenient and
affordable healthcare," said Maurine Cate, Chief Strategy Officer,
Rockwood Health System and CEO of Deaconess Hospital.
"Having a physician diagnose your sore throat from the comfort
of your sofa or via your computer at work may sound like a dream
come true. And for those in our community, it is," says Cate.
"This will save patients both time and money when they have an
urgent care need that can be diagnosed during a video
consultation," added Cate.
"Virtual appointments aren't designed to replace the
physician-patient relationship," stresses Dr. Gary Knox, Chief
Medical Officer, Rockwood Clinic and a family practitioner ,
"But we know there are times when it's either a real inconvenience
to get to your primary care doctor or your regular doctor's office
is closed. Having an alternative option to obtain the appropriate
level of care in a cost-effective format is smart for both patients
and the healthcare system."
VirtualHealthNow is intended for patients who have an urgent
need to see a physician for minor health concerns like sinus
problems, fever, ear infections, cold and flu symptoms, allergies,
migraines, stomach pain, and much more. The doctor will evaluate
and diagnose the patient, and if appropriate, send prescriptions to
the pharmacy-just like an in-office doctor's appointment.
VirtualHealthNow visits are only $39, payable by debit or credit
card (Visa, MasterCard, Discover, or American Express). This
includes Health Savings Account and Flexible Spending Account
The VirtualHealthNow board-certified physicians participate
through the network's telemedicine partner, American Well, a U.S.
industry leader in telehealth. Rockwood Clinic intends to
integrate many of its primary care providers into the service as
consumer demand grows.
Through VirtualHealthNow, physicians can only provide a
prescription in accordance with state laws and when medically
appropriate. Prescriptions for controlled medications (such as
narcotic pain medications or benzodiazepines) cannot be filled.
In a life-threatening emergency, persons should always call
9-1-1 or proceed to the nearest emergency room.
About Rockwood Health System
Rockwood Health System is an integrated
healthcare delivery system including Deaconess Hospital, Rockwood
Clinic and Valley Hospital. The health system strives to
increase access to health services, improve coordination of patient
care among providers, and focuses on building quality
relationships. Our dedicated staff and physicians provide not only
excellence in clinical care, but also personal, compassionate
service to patients and their families. It is our goal to provide
the best healthcare experience possible by putting the patient and
the family first.
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Rockwood Clinic providers saw more than 160,000 patients last year