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We Care About Our Patients’ Rights and Responsibilities

Rockwood is dedicated to providing you with exemplary healthcare services both in terms of your treatment and your overall experience as our patient. As a patient you have both rights and responsibilities. We want to make you aware of these rights and responsibilities so you can be an active participant in your healthcare. You can download a copy of this page here. You can also view our Notice of Privacy Practice.

Patient Rights:

  • Be treated in a dignified and respectful manner and to receive reasonable responses to reasonable requests for service.
  • Participate in decisions about your care, including developing your treatment plan.
  • Receive information about benefits, risks, side effects to proposed care, treatment and services; the likelihood of achieving your goals and any potential problems that might occur during recuperation from proposed care, treatment and service and any reasonable alternatives to the care, treatment and services proposed.
  • Give or withhold informed consent when making decisions about your care, treatment and services.
  • Respect for your cultural and personal values, beliefs and preferences.
  • Care or services provided without discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.
  • Accommodation for your religious and other spiritual services.
  • Be free from neglect; exploitation; and verbal, mental, physical and sexual abuse.
  • An environment that is safe, preserves dignity and contributes to a positive self-image.
  • Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion or retaliation.
  • To effective communication that provides information in a manner you understand, in your preferred language with provisions of interpreting or translation services, at no cost, and in a manner that meets your needs in the event of vision, speech, hearing or cognitive impairments. Information should be provided in easy to understand terms that will allow you to formulate informed consent.
  • Select providers of goods and services to be received.
  • Refuse care, treatment or services in accordance with law and regulation and to leave the facility against advice of the physician.
  • Receive information about the outcomes of your care, treatment and services, including unanticipated outcomes.
  • Know the names of the practitioner who has primary responsibility for your care, treatment or services and the names of other practitioners providing your care.
  • Personal privacy, privacy of your health information and to receive a notice of the facility's privacy practices.
  • To access, request amendment to and obtain information on disclosures of your health information in accordance with law and regulation within a reasonable time frame.
  • To have a family member, friend or other support individual to be present with you during the course of your visit, unless that person's presence infringes on others' rights, safety or is medically contraindicated.
  • Have a surrogate decision-maker participate in care, treatment and services decisions when you are unable to make your own decisions.
  • Pain management.
  • Give or withhold informed consent to recordings, filming or obtaining images of you for any purpose other than your care.
  • Participate in or refuse to participate in research, investigation or clinical trials without jeopardizing your access to care and services unrelated to the research.
  • Formulate advance directives concerning care to be received at end-of-life and to have those advance directives honored to the extent of the facility's ability to do so in accordance with law and regulation. You also have the right to review or revise any advance directives.
  • Voice grievances regarding treatment of care that is, or fails to be furnished.
  • Examine and receive an explanation of the bill for services, regardless of the source of payment.

This provider complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

ATTENTION: If you do not speak English, language assistance services, free of charge, are available to you. Call 1-509-838-2531 (TTY: 1-800-833-6388).

Este proveedor cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo

ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

Llame al 1-509-838-2531 (TTY: 1-800-833-6388).

該供應商遵守適用的聯邦民權法律規定,不因種族、膚色、民族血統、年齡、殘障或性別而歧視任何人。

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電 1-509-838-2531 (TTY:1-800-833-6388)。

 

Patient Responsibilities:

The care a patient receives depends partially on the patient himself. Therefore, in addition to these rights, a patient has certain responsibilities as well. These responsibilities should be presented to the patient in the spirit of mutual trust and respect:

  • Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters concerning your health.
  • Tell your caregivers if you do not completely understand your plan of care.
  • Follow the caregivers' instructions.
  • Follow all facility policies and procedures while being considerate of the rights of other patients, facility employees and facility properties.
  • Inform your provider of any living will, medical power of attorney, or other directive that could affect your care.
  • Report changes in your condition or symptoms, including pain, to a member of your healthcare team.
  • Provide a responsible adult to transport you home from Rockwood Clinic and remain with you for 24 hours, if required by your provider.
  • Be respectful of Rockwood Clinic providers and staff.
  • Respect the rights and property of other.
  • Keep scheduled appointments or to cancel them in advance, if at all possible.
  • Pay your bills and make arrangements with our Business Office to meet your financial obligations.

 

Questions or Concerns?

You and your family are encouraged to discuss any concerns you have about your care. We ask that you discuss your concerns with your doctor, nurse, or other caregiver. If your concern is not resolved to your satisfaction you are encouraged to contact our Patient Relations department at 509-342-3730 or contact a member of our administrative team directly at 509-342-3700. It is important for you to know that your care will not be affected in any way if you express a concern or complaint.

You also have the right to submit your grievance directly to: The Washington State Department of Health online at www.doh.wa.gov or

Phone: 1-800-633-6828

File a complaint on the Department of Health Complaint Hotline at 1-800-666-6828 or call 1-360-236-4700

Fax 1-360-236-2626

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