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My ROCKWOOD Record FAQ's

Let us help you understand the secure patient portal better by answering our most frequently asked questions.

 Enrolling:

  • What is a Patient Portal?

My Rockwood Record patient portal is a secure online access to your health information, including but not limited to:  lab results, allergies, immunizations, and medications. It is designed to help you be a more active partner in your healthcare - in a really convenient way.

  • How do I set up a Portal account?

Here are the few simple steps to sign up while you are at Rockwood Clinic:

1. Provide your email address when you check in for an appointment.
2. We will send you an email with a link to the portal.
3. Click on the link to go to the portal and setup your password and security questions for the account.
4. Click on Rockwood Clinic Portal Registration under New Secure Messages.
5. This will contain your PIN ID and the link for the verification process.
6. Copy the PIN ID from this form and click on the link for step1.
7. After the verification process is complete, click continue to submit the secure messaging consent form.
8. Once the form is submitted, enrollment is complete.

  • After I set up my account, when and how do I log in?

To log into your account go to www.rockwoodclinic.com . Click on the patient portal tab, this will direct you to a page with a link that says "Take Me to My Rockwood Record." Click on the link and log into your account with your userid and password.

  • How will I know when something has been added to my Portal?

Whenever a secure message is added to your My Rockwood Record account, we will send you a message to the email address you supplied at registration.

  • Can my spouse and I register with the same e-mail address?

No: My Rockwood Record only allows for one e-mail address per patient, unless the patient is a minor under the age of 13.

Password / Log-in Issues:

  • What if I forget my password?

Click on I forgot my password on the log-in page. You will be prompted to answer the two (2) security questions you set up upon creating your account to My Rockwood Record. The system will send a temporary password to your personal email account. Use this temporary password to log-in to My Rockwood Record. You will be prompted automatically to reset your password.

  • What if I have trouble logging in or using the Patient Portal?

We're happy to help you with any portal access issues you need. Please call our My Rockwood Record help line at (509) 342-3964.  If you are in the clinic and have questions, we can connect you with someone who can help.

  • What if I lock myself out of the Patient Portal?

You have three (3) attempts to sign in properly to My Rockwood Record. On your third attempt if incorrect it will lock you out of signing-in for 30 minutes. After 30 minutes, try again to log-in to My Rockwood Record.

  • What if I have not registered or setup and account?

If you have not received a PIN # or registered for an account, please contact your provider's office to register.

  • What if I have other questions?

Please call our Patient Portal Help Line at (509) 342-3964. We are happy to help.

  • What should I do if I notice information in my Patient Portal is incorrect?

Please notify us as quickly as possible if you identify any information in your portal account that is not correct.  Call Health Information Management at (509) 342-3961.

Access:

  • How can I access my child's health information?

With proper authorizations, representative accounts can be created that allow you to access and/or manage selected family members' health information  just as with a personal account up to 13 years of age. Authorized individuals may be granted access to their information.  
*We do not offer the My Rockwood Record portal to children ages 13-17.

Confidentiality and Privacy:

  • Will my information in the Patient Portal be secure?

Yes! My Rockwood Record is fully compliant with federal and state laws pertaining to your privacy. Your health information will be treated with the same privacy consideration as health information distributed in other formats.

 

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