Let us help you understand the secure patient portal better by
answering our most frequently asked questions.
My Rockwood Record patient portal is a secure online access to
your health information, including but not limited to: lab
results, allergies, immunizations, and medications. It is designed
to help you be a more active partner in your healthcare - in a
really convenient way.
Here are the few simple steps to sign up while you are at
1. Provide your email address when you check in for an
2. We will send you an email with a link to the portal.
3. Click on the link to go to the portal and setup your password
and security questions for the account.
4. Click on Rockwood Clinic Portal Registration under New Secure
5. This will contain your PIN ID and the link for the verification
6. Copy the PIN ID from this form and click on the link for
7. After the verification process is complete, click continue to
submit the secure messaging consent form.
8. Once the form is submitted, enrollment is complete.
To log into your account go to www.rockwoodclinic.com
. Click on the patient portal tab, this will direct you to a
page with a link that says "Take Me to My Rockwood Record." Click
on the link and log into your account with your userid and
Whenever a secure message is added to your My Rockwood
Record account, we will send you a message to the email address you
supplied at registration.
No: My Rockwood Record only allows for one e-mail address per
patient, unless the patient is a minor under the age of 13.
Click on I forgot my password on the log-in
page. You will be prompted to answer the two (2) security questions
you set up upon creating your account to My Rockwood Record. The
system will send a temporary password to your personal email
account. Use this temporary password to log-in to My Rockwood
Record. You will be prompted automatically to reset your
We're happy to help you with any portal access issues you need.
Please call our My Rockwood Record help line at (509) 342-3964.
If you are in the clinic and have questions, we can connect
you with someone who can help.
You have three (3) attempts to sign in
properly to My Rockwood Record. On your third attempt if incorrect
it will lock you out of signing-in for 30 minutes. After 30
minutes, try again to log-in to My Rockwood Record.
If you have not received a PIN # or registered for an account,
please contact your provider's office to register.
Please call our Patient Portal Help Line at (509)
342-3964. We are happy to help.
Please notify us as quickly as possible if you identify
any information in your portal account that is not
correct. Call Health Information Management at (509)
With proper authorizations, representative accounts can be
created that allow you to access and/or manage selected family
members' health information just as with a personal account
up to 13 years of age. Authorized individuals may be granted access
to their information.
*We do not offer the My Rockwood Record portal to children
Yes! My Rockwood Record is fully compliant with federal
and state laws pertaining to your privacy. Your health information
will be treated with the same privacy consideration as health
information distributed in other formats.
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You don't have to be an existing Rockwood patient to see a Rockwood Clinic specialist