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Student Health Services - EWU

EWU Name

ewu_eagle The Comprehensive Health & Wellness Program is an all inclusive approach to physical and psychological well-being for Eastern students.

Health Related Phone Numbers

Health, Wellness and Prevention Services (509) 359-4279
Counseling and Psychological Services (509) 359-2366
Cheney Police Department (509) 498-9235
RAPE Crisis Line (509) 624-RAPE (7273)
Spokane Mental Health (509) 838-4428
EWU Student Support & Advocacy (509) 359-2291
EWU Disability Services (509) 359-6871
EWU Veterans Resource Center (509) 359-2461


Eligibility

  • Students are eligible to receive clinical services through Rockwood Clinic each quarter (fall, winter and spring) in which they are registered for six or more credits.
  • Rockwood Clinic  provides a basic level of ambulatory healthcare services at any Rockwood Family Medicine, Internal Medicine or Urgent Care location according to each site's usual and customary practice.
  • Students taking less than six credits can request voluntary participation at any EWU financial services office.
  • Request and payment must be received by the tenth day of each quarter.
  • Summer coverage is voluntary!
  • These services are not included as part of summer tuition and fees.
  • Students requesting services must be registered for summer classes OR be a continuing student in the fall quarter.
  • The health fee must be paid during the summer open enrollment up to the 10th day of the first session.

Availability

  • Fall quarter: Student health service coverage begins the first Monday prior to start of fall classes and end the day before a new quarter begins.
  • Winter and Spring quarters: coverage begins on the first day of class.
  • Summer quarter: coverage begins first day of first session. (see "Eligibility" section)
  • There is no lapse in coverage for continuing students.
  • Please check clinic hours for holiday and weekend availability

Accessing the Services

  • Students eligible for health services  must present their EWU identification card at the time of visit to any Rockwood Family Medicine Clinic or Urgent Care Center.
  • Remember to identify yourself as an EWU student currently eligible for the health services when scheduling an appointment.
  • If you are unclear about which services are covered and which are not, contact the student health clinic at (509) 235-6151 or 509-755-6520 during regular office hours before the service is performed.
  • A detailed list of provided services may be found here. It is your responsibility to review and understand your coverage.
  • Please note: Rockwood Clinic does bill private insurance for expenses that are not covered under the student health plan. We may not be able to bill some insurances or your health insurance provider may not allow you to be seen by a Rockwood provider.
  • Some insurance plans have deductibles and co-pays that need to be met.
  • Please contact the Rockwood Clinic location nearest you or the customer service department of your health insurance plan to discuss the status of your personal health insurance.
  • EWU student health services will not pay for any emergency room or hospital visits. Any care received out of the Rockwood Clinic system is the responsibility of the student.
  • Students are responsible for any outstanding charges that are not covered under the EWU Student Health Plan.
  • Please contact the Health & Wellness Office at 509-359-4279 for more information on major medical and other insurance coverage or click  here.

Rockwood Family Medicine & Urgent Care Locations

Multiple family medicine and urgent care sites are conveniently located for students. See listings to the right.

Rockwood EWU Student Health Center, Cheney, WA

  • Urgent and immediate care only
  • Hours: Monday-Friday, 8 a.m. - 5:30 p.m.
    Saturdays, 8 a.m. - 4 p.m.*
    Closed Sundays

*These following urgent care locations not open on Saturdays: Liberty Lake (1431 N Standord Rd.), South Urgent Care (3016 E. 57th Ave.), and Argonne Urgent Care (2713 N. Argonne Rd.).

By Appointment: Schedule with the provider* of choice, Monday through Friday.


Provided Services

  • Health care services are provided at the Rockwood Clinic locations listed below.
  • Services must be provided by a PCP* or Urgent Care provider.
  • Appointments are available at most sites.
  • Please give 24 hour notice for cancelled appointments. Failure to keep scheduled appointments may result in dismissal from clinical services.
  • This plan is designed to cover most routine medical needs.
  • It does not cover all health care costs.
  • Read this information thoroughly.
  • Services received that are not listed will be the student's financial responsibility.
  • Please, contact the Rockwood Student Health department at (509) 235-6151 or (509) 755-6520 prior to the visit if you have any questions about contracted services.
  • Additionally, it is recommended that all Eastern students carry private health insurance for uncovered services and major medical.

*A "primary care provider" is an M.D., D.O., physician assistant, nurse practitioner or other physician licensed to practice family medicine. Does not include visits to any specialists such as gynecology, orthopedics, dermatology, endocrinology, pediatrics, etc.



Illness

Included:

  • Common illnesses customarily treated in an outpatient or primary care setting except as otherwise described herein.

Excluded:

  • Conditions and complicated chronic illness which are outside the usual and customary practice as determined by the PCP.
  • Care from any specialist or a non-Rockwood provider or any medical facility other than Rockwood unless specifically contracted.
  • Hospitalization, emergency room, ancillary hospital services and medical transport are excluded.

Injury

Included:

  • Minor or uncomplicated injuries including musculoskeletal trauma, strains, sprains, contusions, lacerations, burns, foreign body removal, uncomplicated fractures.
  • Minor surgery as is customarily provided by the facility's urgent care or family practice.
  • Level of treatment is based on the medical judgment of the attending provider.
  • Facility reserves the right to triage patient for appropriate level of care.

Excluded:

  • All major or complicated trauma or surgery as classified by the attending provider or beyond the scope of the facility's usual practices.
  • Examples: displaced fractures, major surgery or serious eye injury. Any services requiring complicated procedures or consultation by a specialist.
  • Hospital emergency room and any related costs are excluded.

Procedures

Included:  Must be performed by a Rockwood primary care provider.

  • Minor or uncomplicated surgery as determined by the attending provider and not for cosmetic purposes. (Skin biopsy does not include pathology cost.)
  • Wart treatment
  • Ear wash
  • Nosebleed
  • Nebulizer treatment
  • · Oximetry
  • Parenteral (injection or intravenous) administration of medication (not including the cost of medication)
  • TB skin test: only available at the Rockwood Cheney Student Health Center or the Urgent Care Center at the Rockwood Main Clinic.

Excluded:

  • Complicated procedures as determined by the attending provider or those requiring specialty care
  • IV medications, materials or additional IV for more than one hour, solutions and set-up materials
  • Pathology, cytology or associated labs not listed as covered


Laboratory

Included: Labs must be ordered by a Rockwood primary care provider.

  • Basic Metabolic Panel
  • Blood sugar
  • Chlamydia and/or gonorrhea
  • Complete blood cell count
  • Complete Metabolic Panel
  • Occult blood, stool
  • Hemoglobin and hematocrit
  • Herpes culture (lesions only)
  • HIV 1 & 2
  • Influenza A & B
  • ISTAT-8
  • KOH, skin
  • Lipid profile (cholesterol)
  • Mono spot
  • Platelet count
  • Pregnancy test, urine
  • Pro-time
  • Sedimentation rate
  • Strep throat screen and culture
  • TSH/TSH-R
  • Urinalysis and culture
  • VDRL/RPR (syphilis test)
  • Wet mount
  • White blood cell count

Excluded:

  • Lab profiles or panels
  • Lipase, amylase
  • Stool labs and culture
  • Quantitative HCG
  • Herpes (HSV) blood test
  • Glycohemoglobin (A1C)
  • Glucose tolerance test
  • Bleeding time/labs for bleeding disorders
  • Immunity titers
  • Any labs not listed under the "included" list above.
  • Outside (non-Rockwood) laboratories or ordered by non-Rockwood or specialty providers (orders from specialists or non-Rockwood providers unless otherwise specified)


Imaging

Included: Must be ordered by the attending Rockwood primary care provider.

Radiographs with limited basic views for acute problems.

  • Abdomen/KUB
  • AC joint
  • Ankle/foot
  • Arm
  • Chest
  • Clavicle
  • Elbow
  • Femur
  • Fingers
  • Hand/wrist
  • Hip/pelvis
  • Knee
  • Nasal bones
  • Ribs
  • Sinus (single view)
  • Scapula
  • Shoulder
  • Sacroiliac joints

Excluded:

  • Any x-rays not described under the "included" section
  • Spine x-rays
  • Radiological or nuclear medicine studies such as bone scan, bone density, fluoroscopy, gastrointestinal procedures, CT or MRI, mammogram, ultrasound, etc.
  • Special x-ray views
  • Any imaging ordered by non-Rockwood or specialty providers

EKG

Included: Must be ordered by the attending Rockwood primary care provider.

  • Diagnostic rhythm strip and/or 12-lead for acute problems with interpretation by the PCP (not for screening purposes)
  • Cardiologist interpretation if indicated and requested by attending PCP

Excluded: Not covered if ordered by a specialist.

 


Physical Therapy

Included: Must be ordered by the attending Rockwood primary care provider.

  • Six visits per acute condition with $15 co-pay per visit
  • Must be evaluated by a Rockwood PCP for diagnosis and prescription for therapy
  • Additional visits will be the patient's responsibility or may be billed to private insurance
  • All PT services provided only at Rockwood Physical Therapy

Excluded:

  • Chronic or preexisting conditions
  • Therapy provided by non-contracted therapists
  • Referrals from a specialist
  • Massage therapy, chiropractic, or alternative medical therapies

Immunizations

Included: Must be ordered by the attending Rockwood primary care provider.

  • Tetanus: DT, TD, TDAP (tetanus, diphtheria, and pertussis)
  • MMR (measles-mumps-rubella)
  • Influenza (as availability permits)
  • Polio

Excluded:

  • Meningococcal (bacterial meningitis)
  • Varicella (chickenpox)
  • Gardasil (HPV)
  • Hepatitis A or B
  • Herpes Zoster (shingles
  • Some vaccines may be available to students at discounted rate based on product availability and risk prioritization

Behavioral Health

Included: Must be evaluated by primary care provider first to determine appropriate referral, if indicated, to the Rockwood Behavioral Health Center.

  • Four total visits per academic year including initial intake evaluation
  • Up to three follow-up visits per discretion of behavioral health specialist
  • Students seek care or may be referred to EWU CAPS (Counseling and Psychological Services):
    • Martin Hall, EWU main campus, 509-359-2366
    • Riverpoint, Phase I, #101, 509-828-1398

Excluded:

  • In-patient or emergency mental health services
  • Non-contracted counseling outside of Rockwood Clinic
  • Psychological or psychiatric services
  • Learning disorders
  • ADD/ADHD testing
  • Language disorder
  • Disabilities services
  • Special psychiatric or neuropsychological testing


Allergy Shots

Included: Available only at Rockwood EWU Student Health Center in Cheney.

  • By appointment only
  • Must be established with an allergist who provides the serum, schedule, directions, emergency contact and care and follow-up
  • Initial visit with a Cheney primary care provider to establish care regimen per the allergist's schedule
  • $5 co-pay per visit or $25 per quarter
  • Rockwood Clinic reserves the right to refuse allergy serum injection to any patient if there are concerns of adverse reaction, potential harm or complication

Excluded:

  • Allergy testing
  • Allergy serum
  • Complications resulting from adverse reaction to allergy serum
  • Allergy immunotherapy consultation


Reproductive Health

Included:

  • Consult, office exam, education
  • Gonorrhea and chlamydia screening via urine or swab
  • HIV screen
  • Syphilis: VDRL/RPR
  • HSV culture of active lesions
  • HPV in conjunction with pap test per current guidelines
  • Cryotherapy for genital warts or molluscum
  • Pap test per current guidelines
  • Pregnancy test

Excluded:

 

  • OB services
  • Viral hepatitis tests
  • Blood test for Herpes
  • Medication or treatment unless otherwise specified

Materials

Included: When provided by the attending PCP*.

  • Ace bandages
  • Fiberglass cast/splint materials
  • Wound dressing
  • Sterile trays and "covered procedure" materials as deemed necessary by the PCP for acute injuries

Excluded:

  • Materials associated with procedures or surgeries performed outside of Rockwood Clinic
  • All durable or pre-made medical equipment
  • Orthopedic devices
  • Specialty casts
  • Sling
  • Crutches
  • Cervical collar, cast boots, or any materials or durable medical equipment devices

Wellness

Included:

  • Annual well-female visit with breast and pelvic exam
  • Initial, complete physical for males every 1-3 years based on risk factors
  • Cervical cancer screening and cytology (pap) as recommended according to current ACOG guidelines (American College of Obstetrics and Gynecology)
  • Contraceptive counseling
  • STD screen
  • Pregnancy test (false/positive)
  • Urinalysis for urinary tract infection
  • Cryotherapy or curettage for minor genital warts or molluscum
  • Mammogram on a limited basis, diagnostic only

Excluded:

  • Contraceptive medication, devices, insertion or removal of contraceptive devices
  • Obstetrical care
  • Colposcopy
  • Complications resulting from pregnancy
  • Visits to a gynecologist or reproductive specialist
  • Cervical cryotherapy
  • Acute rape counseling
  • STD treatment or medication
  • Cytology follow-up for abnormal pap tests
  • Infertility treatment
  • Treatment for HIV, syphilis, or herpes
  • Pelvic ultrasound or imaging other than basic x-ray

Nutrition

  • Initial evaluation by primary care provider to obtain referral for consult with Rockwood dietician as indicated
  • Consult with registered dietician for conditions such as (not limited to) diabetes, weight management, nutritional advise for athletes, eating disorders, polycystic ovary syndrome

Medications

  • All medications are excluded
  • Prescription medications are the financial responsibility of the student
  • Call your pharmacy during regular hours for prescription refills
  • Allow three business days for refills
  • Refills are not done on weekends
  • NOTE: Narcotic, opioid, or other controlled medications are not available at any Rockwood Urgent Care Center or Family Medicine sites.

Other Excluded Services

  • Comprehensive physicals, i.e. sports, study abroad, employment, DOT, ROTC, internship, etc. Labor & Industry claims or any employment related injuries or conditions
  • Vision and dental care
  • Ambulance services
  • Chemical dependency or substance abuse treatment
  • Alternative health care
  • Chronic pain management
  • Rape test kit  (Deaconess hospital is recommended)
  • Emergency room, hospitalization, or surgery

Motor Vehicle Accidents

  • Motor vehicle insurance is the primary coverage for MVA's
  • Personal insurance is secondary
  • If student patient has no other insurance coverage, the Rockwood Student Health Plan will clinically evaluate the patient
  • Care is strictly limited to the items outlined under this plan
  • Rockwood is not an insurance company and cannot act as the insurance advocate in cases of dispute or legal issues

 

NO-SHOW AND CANCELLATION POLICY

  1. Appointments must be cancelled or rescheduled a minimum of 24 hours prior to the appointment time.
  2. Students who fail to keep scheduled appointments risk reduced access to health care. A courtesy reminder will be sent after the first no-show.
  3. After the second no-show, a student may only access clinical services at the Cheney Rockwood Walk-in clinic or Rockwood Urgent Care for urgent medical needs for the remainder of the current quarter.
  4. After the third no-show, a student may only access clinical services at the Cheney Rockwood Walk-in clinic or Rockwood Urgent Care for urgent medical needs for the remainder of the current academic year.
  5. After the fourth no-show, a student may be discharged from all clinical services at any Rockwood Clinic for the remainder of the current academic year.
    * Continued failure to keep scheduled appointments will result in permanent discharge from Rockwood Clinic.

Cheney Clinic and Injectable Narcotic Pain Medications

The Rockwood Cheney Clinic no longer administers injectable narcotic pain medications. We made this decision in conjunction with our Pharmacy services team and the Cheney providers in the interest of patient safety. This policy is already in place at all six Rockwood Urgent Care centers.

Your Rockwood Cheney Clinic providers and staff will continue to make every effort to provide you with the best possible care. Patients in need of injectable pain medication may be directed to regional hospital emergency rooms, where these medications may still be administered.

We apologize for any inconvenience this may cause.

Locations

Airway Heights Clinic

10414 West Highway 2, Suite: 10
Spokane, WA  99224
TEL: (509) 342-3380
FAX: (509) 744-1711
Map Location


Cheney Clinic

EWU Student Health Center
19 North Seventh Street
Cheney, WA  99004
TEL: (509) 235-6151
FAX: (509) 744-1717
Map Location


Deer Park Clinic

20 East J Street
Deer Park, WA  99006
TEL: 509-755-5424
FAX: (509) 744-1718
Map Location


Liberty Lake Clinic

1326 North Stanford Lane
Liberty Lake, WA  99019
TEL: (509) 755-6760
FAX: (509) 755-6522
Map Location


Main Clinic

400 East Fifth Avenue
Spokane, WA  99202
TEL: (509) 838-2531
FAX: (509) 755-6580
Map Location


Medical Lake Clinic

725 North Stanley Street, Suite: D
Medical Lake, WA  99022
TEL: (509) 299-5145
FAX: (509) 744-1726
Map Location


Moran Prairie Family Medicine

3016 E. 57th Avenue, Suite: 27
Spokane, WA  99223
TEL: (509) 724-4150
FAX: (509) 744-1731
Map Location


North Clinic

9001 North Country Homes Boulevard
Spokane, WA  99218
TEL: (509) 755-5340
FAX: (509) 755-6532
Map Location


Quail Run Clinic

2214 East 29th Avenue
Spokane, WA  99203
TEL: (509) 755-5250
FAX: (509) 755-6596
Map Location


South Valley Clinic

13221 E. 32nd Avenue, Suite: 1
Spokane Valley, WA  99216
TEL: (509) 724-4225
FAX: (509) 744-1735
Map Location


Urgent Care Center - Argonne

2713 North Argonne Road
Spokane, WA  99212
TEL: (509) 342-3980
FAX: (509) 459-1564
Map Location


Urgent Care Center - Downtown

400 East Fifth Avenue
Spokane, WA  99202
TEL: (509) 342-3100
FAX: (509) 459-1564
Map Location


Urgent Care Center - Liberty Lake

1326 N. Stanford Lane
Liberty Lake, WA  99019
TEL: (509) 342-3990
FAX: (509) 459-1564
Map Location


Urgent Care Center - North

9001 North Country Homes Boulevard
Spokane, WA  99218
TEL: (509) 755-5341
FAX: (509) 459-1564
Map Location


Urgent Care Center - South Hill

3016 East 57th Avenue, Suite: 24
Spokane, WA  99223
TEL: (509) 342-3971
FAX: (509) 459-1564
Map Location


Urgent Care Center - Valley

14408 East Sprague Avenue
Spokane Valley, WA  99216
TEL: (509) 755-5711
FAX: (509) 459-1564
Map Location


Valley Clinic

14408 East Sprague Avenue
Spokane Valley, WA  99216
TEL: (509) 755-5710
FAX: (509) 459-1566
Map Location


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